User guide: Enable Multi Factor Login

How to set up Multi-Factor Authentication on your eMarketeer account using an authenticator app.

Set up Multi-Factor Authentication (MFA) for your eMarketeer login in three steps using an authenticator app. For background on MFA, see this article.

Download an authenticator app

Before you start, install an authenticator app on your mobile device if you don't have one. We recommend Google Authenticator or Twilio Authy. Use the links below or search your app store.

Google Authenticator

Google Authenticator icon

Twilio Authy 2-Factor Authentication

Twilio Authy icon

Set up MFA

Follow these steps after you or your admin has enabled MFA on your account. You can also enable it yourself in eMarketeer under Settings → Edit my profile → toggle MFA on.

1

Go to the eMarketeer login page

Enter your username and password. If MFA is enabled, you see an "Activate MFA" button. Click it.

Activate MFA button on the login page

2

Set up the app

A QR code appears. Open your authenticator app on your phone and tap "Scan QR code". Scan the QR code on your computer screen. The app shows a six-digit code — enter it on the computer screen and click "Continue".

QR code shown during MFA setup

3

Save the recovery code

You're now authenticated, but before you continue you're shown a recovery code. Use this code to sign in if you don't have your phone with the authenticator app. Save it somewhere secure. Tick the checkbox to confirm you've saved it, then click "Continue".

Recovery code displayed during MFA setup

Next time you log in

The next time you sign in, you see a "Verify your identity" prompt. Open your authenticator app, read the six-digit code, and enter it on the login screen. Tick the checkbox to have eMarketeer remember this device for 30 days so you don't need the app on every sign-in.

Verify your identity prompt at sign-in

If you have any trouble signing in, contact support through the chat box on the login page.