Why did the SuperOffice automation fail?
The known reasons a SuperOffice automation event fails, and how to resolve each one before re-enqueuing it in the Integration Queue.
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The known reasons a SuperOffice automation event fails, and how to resolve each one before re-enqueuing it in the Integration Queue.
Failed SuperOffice automation events are listed in the Integration Queue at https://app.emarketeer.com/corporate/gui/account/integrations/integration_queue.php (login required).
From there you can review failed events and re-enqueue them to retry. Below are the known reasons a SuperOffice automation event fails, along with the suggested resolution for each.
If the contact is missing mandatory contact information, the automation fails and a yellow warning triangle is shown. The mandatory fields are:
First name
Last name
Company (only applicable in older SuperOffice installations)
Add the missing information to the contact, then re-enqueue.
When a contact triggers a SuperOffice automation, eMarketeer checks the contact's External ID field. If the field has a value, eMarketeer attempts the SuperOffice task using that value as the SuperOffice contact id. If no SuperOffice contact matches the value, the automation fails.
Remove the bad External ID from the contact, then re-enqueue.
Older automations may reference SuperOffice resources that have since been deleted, such as projects, selections, or interest codes. If the referenced resource no longer exists, the automation fails.
Edit the automation to reference existing SuperOffice resources, then re-enqueue.
If you use your own SuperOffice server and the server is down, the network is down, or anything else prevents eMarketeer from communicating with the server, the automation fails. When a large volume of automations or feed activities is generated, the SuperOffice server may also throttle communication and prevent the task from running.
Wait until SuperOffice can be reached, then re-enqueue.
On rare occasions, SuperOffice Online is under heavy load and the service is disrupted. Automations fail while the service is unreachable.
Wait until SuperOffice can be reached, then re-enqueue.
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